I do think Tekserve was a bit of an exception to the boy’s club. There were many good men at Tekserve and that is represented as well.
That aspect of the proto-tech bro was present at Tekserve and it would have been off to ignore it. Were you trying to comment on this unpleasant aspect of computer history? I was struck that there are lots of women in the novel, even though tech in that era felt very much like a boys’ club. I did gleefully binge read Andy Hertzfeld’s in what began as research but ended up being entertainment. Yes, but I am at heart a designer not a journalist or computer historian, so my technical research was often looking at eBay listings of Quadras and Mac Manuals. Also that Tekserve is remembered as the kindhearted predecessor to the Genius Bar.ĭid you do any technical research to get your portrayal of the nuts and bolts of computers and printers from that era correct?
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I just hope people laugh and rip through it and feel full after they read it. It doesn’t really matter to me if it is taken as a memoir or novel. The result is that classifying the book is super confusing. I worked hard to include as many actual details of Tekserve as I could.
I put everything in the hopper and tried to spit out the truest & most readable version of Tekserve I could. I also talked to a lot of former employees, many of whom I never met, all of ’em worked there much longer than me. Yes, I worked at Tekserve for three months, and I did work the printer desk, so much of the very technical stuff like using Apple’s service source documents comes from my memory. Did you have personal experience with Tekserve? Did you talk to a bunch of former employees to get the story? It feels at times almost like a memoir rather than a novel. The portrayal of Tekserve is incredibly detailed. So it was an important place to the history of New York, but also Macintosh, which are two things that run through my veins. If a person lived in NYC in the ’90s and used a Mac computer in any way they ended up at Tekserve. It was a weird magical place whose advice could be trusted more than Yoda. I think anyone who went to Tekserve will understand the impulse of wanting to bottle it. A place that happened to have had its heyday in the ’90s. Tamara Shopsin: It was born of a desire to document the shuttered Macintosh repair shop: Tekserve. Jason Snell: What prompted you to revisit the ’90s? Here’s a brief interview with the author: My only real criticism is that it’s too short, and left me wanting more. It’s an enjoyable trip back in time with several laugh-out-loud passages. The main character in Laserwriter II is a young woman who is taught the secrets of printer repair by the sages of Tekserve and works with a cast of characters-some pleasant, some unpleasant. Tekserve was a real place! I never went there, but it was a fixture in Mac magazines and at Macworld Expo on the east coast. It’s a funny and quirky book about ’90s-era Apple products and the people who fix them at New York City’s premier Mac repair shop, Tekserve. Tamara Shopsin’s novel Laserwriter II (MCD) will be published on October 19. ‘LaserWriter II’: Life amid the broken Macs (and printers) of Tekserve
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